Frequently Asked Questions
Everything you need to know about your Wynsors order.
What are your delivery options and costs?
We offer Standard Delivery starting at £2.99, which typically takes 3-5 working days. Next Day Delivery is also available for orders placed before 2pm Monday to Friday.
How do I return an item for a refund?
You can return any unworn items in their original packaging within 30 days of purchase. Returns can be made for free at any Wynsors physical store or via our online returns portal for a small courier fee.
Do you offer a size guide for your footwear?
Yes, we provide a comprehensive size conversion chart on every product page to help you find the perfect fit between UK, EU, and US sizing across all our brands.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards including Visa and Mastercard, as well as digital payment options like PayPal and Klarna for flexible financing.
What should I do if my shoes are faulty?
If you believe your item has a manufacturing fault, please contact our customer service team with your order number and photos of the defect so we can arrange a replacement or refund.